Refund & Return Policy
Our commitment to your complete satisfaction
Our Satisfaction Guarantee
At Inkwellmart, your satisfaction is our top priority. We stand behind the quality of every product we sell. If you're not completely satisfied with your purchase, we're here to make it right with our straightforward refund and return process.
1 Return Eligibility
What Can Be Returned?
We accept returns on most items within 30 days of delivery. To be eligible for a return, items must meet the following criteria:
✓ Unopened Products
- Printers: Must be unopened in original sealed packaging
- Ink & Toner Cartridges: Must be sealed and unopened
- Paper & Supplies: Unopened packages in resalable condition
- All original accessories, manuals, and documentation included
- Original packaging with no damage or excessive wear
✓ Defective or Damaged Items
- Manufacturing defects (opened or unopened)
- Items damaged during shipping
- Products not working as described
- Wrong item shipped by error
- Missing components or accessories
Note: Damaged items must be reported within 48 hours of delivery with photos
What Cannot Be Returned?
2 How to Request a Refund
Contact Customer Service
Reach out to us within 30 days of receiving your order:
- Phone: 1-833-465-9355
- Email: support@inkwellmart.com
- Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Provide Required Information
Have the following details ready:
- Order number (found in your confirmation email)
- Product name, SKU, and quantity
- Detailed reason for return (wrong item, defective, changed mind, etc.)
- Photos of the item if damaged or defective
- Preferred refund method (original payment method or store credit)
Receive Return Authorization
Our customer service team will review your request and respond within 1-2 business days with:
- Return Authorization (RA) Number - Required for processing your return
- Return Shipping Instructions - Where and how to send your item
- Prepaid Shipping Label - If the return is due to our error or a defective product
Ship Your Return
Carefully package your return following these guidelines:
- Use original packaging whenever possible
- Include all accessories, manuals, and documentation
- Write your RA number clearly on the outside of the package
- Include a copy of your order confirmation or packing slip inside
- Use a trackable shipping method and keep your tracking number
Return Address:
Inkwellmart LLC - Returns Department
1847 Commerce Drive, Suite 200
Newark, DE 19711
United States
Shipping Cost Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or damaged during transit).
$ Refund Processing
Refund Timeline
Once we receive your returned item, here's what happens next:
Item Received (Day 0)
Your return arrives at our warehouse and is logged into our system
Quality Inspection (Days 1-2)
Our team carefully inspects the item to verify condition and eligibility
Refund Approval (Day 3)
You receive a confirmation email once your refund is approved
Refund Issued (Days 5-10)
Funds are returned to your original payment method within 5-10 business days
💳 Card Payment Refunds
If you paid by credit or debit card, your refund will be credited to the same card used for the purchase.
- Processing time: 5-10 business days
- May take an additional 2-3 days to appear on your statement
- Refund appears as a credit from Inkwellmart
💵 Cash on Delivery Refunds
For orders paid via Cash on Delivery (COD), we'll issue a refund check.
- Check mailed to your billing address
- Processing time: 7-10 business days
- Allow 5-7 days for mail delivery
Important Notes About Refunds
- • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error or a defective product
- • Partial Refunds: Items returned not in original condition, damaged, or with missing parts may receive a partial refund (25-75% deduction based on condition)
- • Restocking Fee: A 15% restocking fee may apply to opened printers returned for reasons other than defect or our error
? Special Situations
🔧 Defective Products
If you receive a defective product, we'll make it right immediately:
- Contact us within 30 days with photos and description of the defect
- We'll provide a prepaid return shipping label at no cost to you
- Choose between a full refund or free replacement
- Replacements ship within 1-2 business days of receiving your return
- Opened defective items are fully covered under this policy
📦 Wrong Item Shipped
If we shipped the wrong item, we apologize and will fix it immediately:
- Contact us immediately - we'll send the correct item right away
- Free return shipping for the incorrect item
- Expedited shipping for the correct replacement at no charge
- No need to wait for the wrong item to be returned before we ship the correct one
🚚 Damaged During Shipping
Items damaged during transit are covered:
- Report damage within 48 hours of delivery with photos
- Include photos of both the product and shipping box
- We'll file a claim with the carrier and issue an immediate replacement or refund
- No need to return damaged items unless specifically requested
🔄 Exchanges
Want a different product instead of a refund?
- Follow the same return process but specify you want an exchange
- Pay any price difference for a more expensive item
- Receive a refund for the difference if exchanging for a less expensive item
- New item ships as soon as we receive and verify your return
- Free exchange shipping if the exchange is due to our error or a defect
📞 Contact Our Support Team
Have Questions About Returns or Refunds?
Our customer service team is here to help you with any questions about our refund and return policy. We're committed to making your experience smooth and hassle-free.
Contact Us
1-833-465-9355
support@inkwellmart.com
Business Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Average response time: Under 24 hours
Your Satisfaction is Guaranteed
We stand behind every product we sell. If you're not 100% satisfied, we'll make it right.
Thank you for choosing Inkwellmart for all your printer supply needs!