Privacy Policy

Our Commitment to Your Privacy

At Inkwellmart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using Inkwellmart, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1 Information We Collect

🔞 Age Restriction: You must be at least 18 years old to use Inkwellmart. We do not knowingly collect information from individuals under 18 without parental consent.

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect the following personal information:

Contact Information: Name, email address, phone number, shipping and billing addresses
Account Credentials: Username and password (encrypted)
Payment Information: Credit/debit card details (processed securely through our payment processor - we do not store complete card information)
Order Information: Purchase history, product preferences, and order details
Communication Data: Information from your emails, chat messages, or phone calls with customer service

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, links clicked, search queries
Location Data: General geographic location based on IP address
Cookies and Similar Technologies: Session data, preferences, and tracking information

2 How We Use Your Information

We use the information we collect for the following purposes:

🛒 Order Processing

• Process and fulfill your orders
• Send order confirmations and updates
• Handle returns and exchanges
• Process payments securely

📧 Communication

• Respond to your inquiries
• Send shipping notifications
• Provide customer support
• Send promotional emails (with consent)

🔧 Service Improvement

• Improve our website and services
• Analyze usage patterns and trends
• Develop new features and products
• Personalize your shopping experience

🛡️ Security & Fraud Prevention

• Detect and prevent fraud
• Protect against security threats
• Enforce our terms and policies
• Comply with legal obligations

3 Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.

Types of Cookies We Use:

🔑 Essential Cookies

Required for the website to function properly. These enable core functionality such as security, session management, and accessibility features. You cannot opt-out of these cookies.

📊 Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance.

🎯 Marketing Cookies

Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness. These cookies are set by our advertising partners.

⚙️ Functional Cookies

Remember your preferences and choices (such as language, region, or cart items) to provide enhanced, personalized features.

Managing Cookies

You can control and manage cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

4 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

🚚 Service Providers

We share information with trusted third-party service providers who assist us in operating our website, conducting business, and serving you. This includes:

Payment processors (credit card processing)
Shipping carriers (order fulfillment and delivery)
Email service providers (order notifications and marketing)
Web hosting and analytics providers

⚖️ Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

🏢 Business Transfers

If Inkwellmart is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

🔒 With Your Consent

We may share your information for any other purpose disclosed to you at the time we collect the information or with your explicit consent.

5 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

🔐 Security Measures

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing
• Password hashing and encryption
• Regular security audits and updates
• Restricted access to personal information

⚠️ Important Notice

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

We cannot guarantee absolute security, but we continuously work to maintain the safety of your information.

6 Your Privacy Rights

You Have the Right To:

Access Your Data:

Request a copy of the personal information we hold about you

Correct Your Data:

Update or correct inaccurate or incomplete personal information

Delete Your Data:

Request deletion of your personal information (subject to legal obligations)

Opt-Out of Marketing:

Unsubscribe from promotional emails at any time by clicking the unsubscribe link

Object to Processing:

Object to certain types of data processing where we rely on legitimate interests

Data Portability:

Request a copy of your data in a structured, machine-readable format

How to Exercise Your Rights

To exercise any of these rights, you can use our secure online forms or contact us directly:

📧 Privacy Request Form 🏛️ California Rights (CCPA) ⛔ Do Not Sell My Data

Or contact us directly at:

📧 Email: privacy@inkwellmart.com
📞 Phone: 1-833-465-9355
🕐 Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

We will respond to your request within 30 days of receipt (45 days for CCPA requests).

7 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Account Information: Retained while your account is active plus 90 days after account closure
Order History: Retained for 7 years for tax and accounting purposes (legal requirement)
Payment Information: Not stored; processed through third-party payment processor
Marketing Communications: Retained until you unsubscribe or request deletion
Analytics Data: Anonymized after 26 months and retained for statistical purposes
Security Logs: Retained for 12 months for fraud prevention and security purposes
Cookie Data: Expires based on cookie type (session cookies expire when browser closes; persistent cookies expire per cookie settings)

After the retention period expires, we will securely delete or anonymize your personal information. You may request early deletion by contacting us, subject to our legal obligations.

8 Data Breach Notification

In the event of a data breach that compromises your personal information, we are committed to transparency and prompt notification in accordance with applicable data protection laws.

Our Breach Response Protocol:

Within 72 hours of discovering a breach, we will notify appropriate regulatory authorities (as required by GDPR)
We will notify affected individuals without undue delay if the breach poses a high risk to your rights and freedoms
Notifications will include: nature of the breach, categories of data affected, likely consequences, and measures taken to address the breach
We will provide recommendations for steps you can take to protect yourself
We maintain an incident response plan and conduct regular security audits

What We'll Tell You: If your data is affected, we'll inform you about what happened, what data was involved, what we're doing about it, and what you should do to protect yourself. We'll contact you via email and may also post a notice on our website.

9 Legal Basis for Data Processing

We process your personal data based on the following legal grounds, as required by the General Data Protection Regulation (GDPR) and other applicable privacy laws:

⚖️ Contractual Necessity

Processing necessary to fulfill our contract with you:

Order processing and fulfillment
Account management
Customer service and support
Payment processing

✅ Consent

Processing based on your explicit consent:

Marketing communications
Optional cookies (analytics, marketing)
Newsletter subscriptions
Personalized recommendations

🎯 Legitimate Interests

Processing necessary for our legitimate business interests:

Fraud prevention and security
Website analytics and improvement
Internal administration
Business continuity

📜 Legal Obligations

Processing required by law:

Tax reporting and compliance
Legal proceedings
Regulatory requirements
Government requests

10 Data Location & International Transfers

Where Is Your Data Stored?

Your personal information is primarily stored and processed in the United States. Our web hosting infrastructure, databases, and primary servers are located in secure data centers within the United States.

International Data Transfers

Some of our third-party service providers may process your data outside of your country of residence, including in countries that may not provide the same level of data protection as your country.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses (SCCs) approved by the European Commission for EU data transfers
Data Processing Agreements (DPAs) with all third-party processors
Adequacy Decisions where applicable (e.g., EU-US Data Privacy Framework participation by service providers)
Encryption in transit and at rest for all data transfers

For EU/EEA Residents: If you are located in the European Union or European Economic Area, your data may be transferred to the United States. We comply with GDPR requirements for international data transfers and ensure adequate protection through the mechanisms mentioned above.

11 Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 years of age without parental consent.

COPPA Compliance (Children Under 13)

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 years of age without verifiable parental consent.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at privacy@inkwellmart.com.

Age Verification

By using Inkwellmart, you represent and warrant that you are at least 18 years of age. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

What We Do If We Discover We've Collected Data from Children: If we learn that we have inadvertently collected personal information from a child under 18 without proper consent, we will take immediate steps to delete that information from our systems.

12 Third-Party Service Providers

We engage trusted third-party service providers to help us operate our business and serve you better. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Service Providers Include:

💳 Payment Processing

Provider: Stripe, Inc.

Purpose: Secure credit card processing and payment transactions

Data Shared: Payment information, billing address, transaction details

📦 Shipping & Logistics

Providers: USPS, UPS, FedEx

Purpose: Order fulfillment and delivery

Data Shared: Name, shipping address, phone number, order details

📧 Email Communications

Provider: Internal SMTP servers

Purpose: Order confirmations, shipping notifications, customer communications

Data Shared: Email address, name, order information

☁️ Web Hosting & Infrastructure

Provider: Replit, Inc.

Purpose: Website hosting, database storage, application infrastructure

Data Shared: All data stored on our platform (encrypted)

📊 Analytics (Optional)

Provider: First-party analytics (if enabled)

Purpose: Website performance analysis and improvement

Data Shared: Anonymized usage data, IP address (requires your consent)

🔒 Security Services

Provider: Internal security systems

Purpose: Fraud prevention, security monitoring, DDoS protection

Data Shared: IP address, login attempts, transaction patterns

Data Processing Agreements

All third-party service providers are contractually bound by Data Processing Agreements (DPAs) that require them to:

Process data only for the specific purposes we authorize
Implement appropriate technical and organizational security measures
Delete or return data when the service relationship ends
Comply with applicable data protection laws (GDPR, CCPA, etc.)
Notify us immediately of any data breaches

13 Automated Decision Making & Profiling

We want to be transparent about how we use your data for automated processing and profiling.

✅ What We Do

Product Recommendations: We may suggest products based on your browsing and purchase history
Fraud Detection: Automated systems analyze transactions to detect and prevent fraudulent activity
Website Optimization: We use analytics to understand how visitors use our site and improve user experience

❌ What We Don't Do

We do not make decisions that significantly affect you based solely on automated processing without human involvement. This means:

No automated credit scoring or loan decisions
No automated employment decisions
No automated profiling for discriminatory purposes
All fraud flags are reviewed by human staff before account actions are taken

Your Rights Regarding Automated Decisions

Under GDPR, you have the right to:

Request human review of any automated decision that affects you
Contest automated decisions and express your point of view
Opt-out of profiling for marketing purposes
Request explanation of the logic involved in automated decisions

14 Data Protection Officer & Privacy Contact

We have designated a Privacy Team responsible for overseeing our data protection practices and ensuring compliance with applicable privacy laws.

📧 Privacy Contact Information

Email: privacy@inkwellmart.com

Phone: 1-833-465-9355

Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Mailing Address:
Inkwellmart Privacy Team
Attn: Data Protection
United States

Contact Privacy Team →

🛡️ What We Can Help With

Privacy rights requests (access, deletion, portability)
Cookie consent and preference management
Data breach notifications and concerns
Questions about how we use your data
Complaints about data processing practices
Withdrawal of consent

Response Timeline

We aim to respond to all privacy inquiries and requests within 30 days of receipt (or 45 days for CCPA requests). If we need more time, we'll let you know and explain why.

⚖️ Supervisory Authority (EU/EEA Residents)

If you are located in the European Union or European Economic Area and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local supervisory authority (Data Protection Authority).

15 Contact Information

Questions About Our Privacy Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. Our privacy team is here to help.

Contact Information

support@inkwellmart.com

1-833-465-9355

Privacy Officer:
privacy@inkwellmart.com

Mailing Address

Inkwellmart LLC

Privacy Department

1847 Commerce Drive, Suite 200

Newark, DE 19711

United States

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

We typically respond to privacy inquiries within 24-48 hours

Return to Home View Terms & Conditions