Help Center
Find answers to your questions and get the support you need
Orders & Tracking
Track your order, modify shipping, or cancel
Shipping & Delivery
Shipping times, costs, and delivery info
Returns & Refunds
Return policies, refund process, and more
Orders & Tracking
How do I track my order?
You can track your order in several ways:
- Sign in to your account and visit the My Orders page to view real-time tracking information
- Check the shipping confirmation email we sent you - it contains a tracking number and direct link
- Contact us at 1-833-465-9355 with your order number for status updates
💡 Tip: Tracking information is usually available within 24 hours of shipment.
Can I modify or cancel my order after placing it?
Yes, but time is critical! Here's what you need to know:
✅ Before Shipment:
If your order hasn't shipped yet, you can modify or cancel it by contacting us immediately at support@inkwellmart.com or calling 1-833-465-9355. Include your order number in the subject line.
📦 After Shipment:
Once shipped, orders cannot be cancelled. However, you can refuse the delivery or initiate a return once you receive it. See our Returns Policy for details.
⚠️ We process orders quickly! Most orders ship within 1-2 business days, so contact us as soon as possible.
I haven't received an order confirmation email. What should I do?
Don't worry! Try these steps:
- Check your spam/junk folder - our emails sometimes end up there
- Verify your email address - check for typos in the email you provided
- Sign in to your account - your order should appear in My Orders even without the email
- Contact us - email support@inkwellmart.com with your order details
📧 Add support@inkwellmart.com to your contacts to ensure you receive future emails.
Do you offer order invoices for business purchases?
Yes! We provide detailed invoices for all orders, perfect for business expense tracking and accounting.
To download your invoice:
- Sign in to your account
- Go to My Orders
- Click on the specific order
- Click the "Download Invoice" button
💼 Need custom invoicing or Net-30 terms? Contact us at support@inkwellmart.com to discuss business account options.
Shipping & Delivery
How long does shipping take?
Our shipping times are fast and reliable:
📦 Standard Shipping
5-7 Business Days
FREE on orders over USD $99
Cost: USD $5.99 for orders under USD $99
Continental United States only
⚡ Express Shipping
2-3 Business Days
Flat rate: USD $12.99
Order before 2 PM EST for same-day processing
Continental United States only
📍 Business days are Monday-Friday, excluding US federal holidays. Tracking updates within 24 hours of shipment. All prices shown in USD.
Do you ship internationally?
Currently, we ship to the continental United States (48 contiguous states, excluding Alaska and Hawaii).
📍 Standard Shipping Coverage:
All 48 continental U.S. states with free shipping on orders over USD $99
🌎 International & Non-Continental Shipping:
For shipping to Alaska, Hawaii, U.S. territories, or international destinations, please contact us at support@inkwellmart.com or call 1-833-465-9355 for a custom shipping quote.
💰 All prices are shown in United States Dollars (USD). We accept major credit cards and Cash on Delivery for qualifying orders.
Can I change my shipping address after ordering?
Yes, but you need to act quickly!
⏰ Before Shipment:
Contact us immediately at 1-833-465-9355 or email support@inkwellmart.com with your order number and new address. We'll do our best to update it before the package ships.
📦 After Shipment:
Once shipped, contact the carrier directly using your tracking number to request an address change or package hold. Note: Carrier fees may apply.
💡 Tip: Always double-check your shipping address at checkout to avoid issues!
What if my package is lost or damaged?
We take full responsibility for your order until it arrives safely. Here's what to do:
📦 Lost Package:
If your tracking shows "delivered" but you haven't received it:
- Check with neighbors or building management
- Look around your property (porches, garages, etc.)
- Wait 24 hours (sometimes marked delivered early)
- Contact us - we'll file a claim and send a replacement or refund
💔 Damaged Package:
If your package arrives damaged:
- Take photos of the box and damaged items immediately
- Contact us within 48 hours with photos and order number
- We'll send a replacement or issue a full refund - no return required!
✅ All shipments are insured! We'll make it right with no hassle.
Returns & Refunds
What is your return policy?
We offer a hassle-free 30-day return policy!
✅ What You Can Return:
- Unopened products in original packaging
- Defective or damaged items (no time limit!)
- Wrong items received
- Items that don't match the description
❌ What Cannot Be Returned:
- Opened ink or toner cartridges (for hygiene and safety)
- Items damaged by misuse or improper installation
- Clearance or final sale items
📋 For complete details, visit our Returns & Exchange Policy.
How do I start a return?
Starting a return is quick and easy! Follow these simple steps:
Contact Customer Service
Email support@inkwellmart.com or call 1-833-465-9355 with your order number and reason for return
Receive Return Authorization
We'll send you a Return Merchandise Authorization (RMA) number and prepaid shipping label
Pack & Ship
Package items securely in original packaging, attach the label, and drop off at any carrier location
Get Your Refund
Once we receive and inspect your return (2-3 days), your refund will be processed within 5-10 business days
🆓 Return shipping is FREE for defective items, wrong items, or our errors!
How long does it take to get a refund?
We process refunds quickly to get your money back as soon as possible:
5-10 Business Days
This is the typical timeline from when we receive your return to when the money appears in your account.
📦 Processing Time: 2-3 business days after we receive your return
🏦 Bank Processing: 3-7 business days for the refund to appear in your account
💳 Original Payment Method: Refunds go back to your original payment method
📧 You'll receive an email confirmation when your refund is processed.
Account & Payment
What payment methods do you accept?
We accept all major payment methods for your convenience:
Credit & Debit Cards
- ✅ Visa
- ✅ Mastercard
- ✅ American Express
- ✅ Discover
Other Methods
- ✅ PayPal
- ✅ Apple Pay
- ✅ Google Pay
- ✅ Cash on Delivery (COD)
🔒 All payments are processed securely with industry-standard encryption. We never store your complete card details.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account has many benefits:
✅ With an Account:
- • Track all your orders in one place
- • Save addresses for faster checkout
- • View order history and reorder easily
- • Manage returns and refunds
- • Save items to your wishlist
- • Receive exclusive offers and discounts
🛒 Guest Checkout:
- • Quick one-time purchase
- • No password required
- • Track via email link only
- • Must re-enter info each time
💡 Creating an account takes less than 1 minute! Sign up here.
Is my payment information secure?
Absolutely! Your security is our top priority.
SSL/TLS Encryption
All data transmitted between your browser and our servers is encrypted using industry-standard 256-bit SSL encryption.
PCI DSS Compliant
We comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure your card information is handled safely.
Secure Payment Processors
We use trusted payment processors like Stripe and PayPal. We never store your complete card details on our servers.
🔒 For more information, read our Privacy Policy.
Products & Compatibility
How do I know which ink cartridge is compatible with my printer?
Finding the right cartridge is easy! Here are several ways:
1️⃣ Use Our Search Feature
Simply search for your printer model (e.g., "HP LaserJet Pro M404") and we'll show you all compatible cartridges.
2️⃣ Check Product Descriptions
Each product page lists all compatible printer models. Look for the "Compatible With" section.
3️⃣ Check Your Current Cartridge
Remove your current cartridge and look for the cartridge number (e.g., HP 410A, Canon PG-245) printed on the label.
4️⃣ Contact Us for Help
Not sure? Call 1-833-465-9355 or email us your printer model, and we'll help you find the right cartridge!
💡 Tip: Your printer manual or the label on the printer itself usually lists the compatible cartridge numbers.
Do you sell genuine or compatible cartridges?
We offer BOTH genuine (OEM) and high-quality compatible cartridges:
🏆 Genuine (OEM) Cartridges
- ✅ Made by the original manufacturer (HP, Canon, Epson, etc.)
- ✅ Guaranteed compatibility
- ✅ Premium quality and reliability
- ✅ Manufacturer warranty honored
- 💰 Higher price point
💚 Compatible Cartridges
- ✅ Third-party manufacturer
- ✅ Same page yield as OEM
- ✅ Rigorously tested for quality
- ✅ 100% satisfaction guarantee
- 💰 Up to 50% cost savings!
✅ All our compatible cartridges come with a satisfaction guarantee. If you're not happy, we'll replace it or refund you!
What should I do if a cartridge doesn't work?
First, try these troubleshooting steps:
🔧 Quick Troubleshooting:
- Remove the cartridge and check that all protective tape and seals have been removed
- Clean the copper contacts on the cartridge with a lint-free cloth
- Reinsert the cartridge firmly until you hear a click
- Run a printer head cleaning cycle from your printer settings
- Try restarting your printer
Still not working? Contact us immediately!
Our Defective Cartridge Guarantee:
- ✅ Instant replacement - no return needed
- ✅ Prepaid shipping label for the defective cartridge
- ✅ Full refund if you prefer
- ✅ No time limit on defective items!
📞 Call 1-833-465-9355 or email support@inkwellmart.com for immediate assistance.
Still Have Questions?
Our customer service team is here to help you!
Call Us
1-833-465-9355
Toll-Free Customer Service
Mon-Fri, 9 AM - 6 PM EST
Email Us
support@inkwellmart.com
We respond within 24 hours
Usually much faster!
Live Chat
Coming Soon!
Real-time assistance
Available during business hours